1. Privacy Policy (BC PIPA & PIPEDA)
This Privacy Policy describes how 1603056 BC Ltd., doing business as Sleep Depot (“Sleep Depot”, “we”, “us”, or “our”), collects, uses, discloses, and safeguards personal information through our website at https://www.sleepdepot.com and at our showroom located at 32912 Mission Way #9, Mission, BC. V2V 5X9.
1.1 Accountability & Designated Privacy Officer
In accordance with Section 4 of the British Columbia Personal Information Protection Act (PIPA) and Principle 1 of PIPEDA, Sleep Depot has designated a Privacy Officer responsible for our compliance with applicable privacy laws. You may contact our Privacy Officer at any time:
Address: 32912 Mission Way #9, Mission, BC. V2V 5X9, Canada
Telephone: 604-820-2282
Email: sales@SleepDepot.com
1.2 Personal Information We Collect
We limit the collection of personal information to only what is reasonable and necessary to fulfill the purposes identified to you at or before the time of collection:
- Showroom Concierge & Product Inquiries: When you submit an inquiry form on our website, we collect your name, telephone number, selected sleep system/size interest, and any custom message you choose to provide.
- Anti-Bot & Security Telemetry: To protect our website and forms from automated spam, brute-force attacks, and malicious traffic, we record the submitting IP address, submission timestamp, and a cryptographic verification token via Cloudflare Turnstile.
- Direct Communications: If you call us at 604-820-2282 or email sales@SleepDepot.com, we keep a record of your contact details and correspondence to assist you with your inquiry, order, or warranty service.
1.3 Purposes for Collection, Use & CASL Compliance
We use your personal information solely for the following purposes:
- Responding directly to your product, pricing, stock availability, or custom sleep system inquiry;
- Assisting with your showroom order or manufacturer warranty support;
- Protecting the security and integrity of our website against automated bot abuse and cyber threats;
- Complying with applicable Canadian and British Columbia legal, tax, and regulatory obligations.
Canada’s Anti-Spam Legislation (CASL): Sleep Depot does not sell, rent, or trade your contact information, nor do we add inquiry form submissions to automated marketing mailing lists without your express opt-in consent. When you submit an inquiry form, we contact you solely to answer your specific request.
1.4 Disclosure, Third-Party Service Providers & Cross-Border Transfers
We do not sell your personal information to any third party. We use trusted technical service providers strictly as necessary to operate this website:
- Cloudflare, Inc. (Cloudflare Turnstile): Provides privacy-preserving bot detection on our forms without behavioral ad tracking.
- Google LLC (Google Maps & Google Fonts): Powers our interactive showroom map (when functional cookies are enabled) and web typography.
Some third-party infrastructure providers may process technical request metadata on servers located outside of British Columbia or Canada (such as the United States) and may be subject to lawful access requests in those jurisdictions.
1.5 Data Retention & Security Safeguards
In accordance with Section 34 and Section 35 of BC PIPA, we protect personal information using administrative, physical, and technical safeguards—including HTTPS/TLS encryption, Content Security Policy (CSP) headers, rate limiting, and hashed access controls. Online customer inquiries are retained only as long as necessary to fulfill your request and for a minimum of one (1) year where required under BC PIPA Section 35(1), after which they are securely deleted from our database.
1.6 Your Rights Under BC PIPA & PIPEDA
Under British Columbia and Canadian privacy law, you have the right to:
- Request access to your personal information held by Sleep Depot and information about how it has been used or disclosed (BC PIPA s. 23);
- Request correction of any error or omission in your personal information (BC PIPA s. 24);
- Withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions, by contacting sales@SleepDepot.com or calling 604-820-2282.
If we are unable to resolve a privacy concern to your satisfaction, you have the right to contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC) at www.oipc.bc.ca.